General Manager’s Report, August 2020

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Written by Mike Goodwin

On August 21, 2020

August 2020

General Manager’s Report

Clubhouse Covid-19 Sanitation Procedures

There are currently a number of sanitation procedures and practices in use at the Clubhouse in response to Phase Three of Virginia’s Covid-19 reopening plan. The collective goal of these procedures and practices is to allow the membership to safely use the Clubhouse facility during the current phase of the pandemic. 

Current policies and procedures include:

  • Limited outside bathroom operational hours with sanitization occurring at least every two hours during operation
  • Thorough sanitization of the Clubhouse interior bathrooms and the kitchen hard surfaces by cleaning venders between each Clubhouse rental
  • Hard surface cleaning (tables, light switches, etc.) by Clubs and Committees prior to and after their use (checklists completed and returned to the office, cleaning supplies supplied by the Association)
  • Periodic sanitation of workspaces by staff
  • Warnings and reminders regarding social distancing, mask use, etc. are posted at entries
  • Clubhouse users are provided with checklists and instructional packets detailing sanitization expectations (a sample packet follows this report)

These measures have been in use for a number of weeks now and have generally been well received by members utilizing the Clubhouse.  We ask for the continued cooperation of, and assistance by all Clubhouse users and we thank you for your help. Your efforts are helping to contribute to a safe and sanitized environment for all members to utilize and enjoy.  Thank you for your cooperation. 

LHCC Email Scams

This past week, as well as at numerous times over the past year, Board members and staff members have received phishing emails from scammers trying to elicit a response.  These emails have been of low sophistication and rely entirely upon minimal details which can be obtained from our Association website.  Specifically, they rely on knowing the names, email addresses, and positions/titles of the individuals being targeted.  No other information has been utilized in the attempts.  It is apparent from the emails received, that the would-be scammers do not have access to actual emails belonging to the association, and that they do not understand the contextual relationships or business practices and procedures.  These scam attempts rely purely on openly available information and not upon any hacking or malicious code. 

For example, an email purportedly originating from Board President Richard Traczyk was received by our Board Treasurer Jarret Tomalesky some months ago.  The email requested that the Treasurer have a check created and mailed to a vendor asap, as the payment was overdue. Jarret noticed that the email address of the sender was not that of Richard, that the vendor was not anyone he recognized, and the scammer was unsuccessful in their effort.  This is just one of may examples, but they are all basically the same.  They come from an email address other than the claimed originator, and they rely on assumptions regarding the contextual relationships of the intended victim and their business.  The language and tone of the emails do not match the supposed authors normal emails, and the context of the emails are always out of place.  In this case, the scammer assumed that the President would ask the Treasurer to prepare a check, obviously not knowing how LHCC actually conducts day to day business. 

In order to avoid being drawn into such scam attempts, it is important to always look at the senders email address, to pay particular attention if a request or email seems out of the ordinary or out of character of the supposed sender, finally, not to respond or click any links contained in suspicious emails you may receive.

Due to the nature of the scam emails being received, there is little that can be done to block such attempts other than remaining aware that they do occur and being careful with incoming emails.  Office 365 can do nothing to assist, as the emails do not originate from their servers, and no hacking of their email system is to blame.

The way to stop such emails, or at least reduce them significantly, is to not publish staff and Board member email addresses, positions, and names (all three together) in a publicly viewable webpage.  This can be accomplished in a number of ways including utilizing email links instead actual email addresses, and/or by placing the actual email address behind a member sign in.

Dog Park Update

Progress on the Dog Park has been temporarily halted as we wait for all utilities to be properly located.  Specifically, there is a 6” forced sewer main that runs through that area which must be located prior to any post holes being drilled.  Once the utility has located and marked the main, work is expected to resume again quickly.

Respectfully submitted by:

August 20, 2020

Mike Goodwin, LHCC GM

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